AI for you, but not for me
I was building a proposal for AI enablement training for the leadership and staff of an accounting firm. Partway through the call, the CEO mentioned, almost as an aside, that the training was for her team. She was too busy to sit through it herself. That sentence told me everything I needed to know about how this engagement would go, if it went at all.
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The Redesign Gap: Why AI Is Making Your Teams Busier, Not Better
Work bled across time boundaries, because tasks that are easy to start get started at 9 pm. People ran more parallel threads, splitting attention across more work rather than finishing less of it.
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